How can I make an order?
Which are the payment methods accepted?
- International money transfers: western union, moneygram
- Payments of money sent in minutes to Mexico Wal-Mart, Elektra.
- Send money to Mexico: transfer money online in form - Xoom (https://www.xoom.com)
- Send money online faster and more securely from the United States with Remitly (https://www.remitly.com)
- Bank transfer to our BANORTE bank account in Mexico.
How long do orders take to arrive?
This is depending on the destination and postal traffic of the mail, but it can take from 10 days to 30 days depending on the destination. Some shipments to Europe take up to 40 days sometimes when the mail is very saturated in high season.
Once I have placed my order, do they inform me of a tracking guide to track the package?
When you place an order, being able to provide the guide can take us from 7 to 15 days. Because the company that processes the shipments takes time to provide us with the guides.
Do the orders have any guarantee of delivery?
All our orders are delivered in full provided as long as the customer does not make a mistake, such as providing your address incorrectly and poorly detailed. When we are completely sure that the OmegaLabWorld team made the shipment in a timely manner and it does not arrive, we can re-sign to guarantee your order only in special cases and subject to our customer satisfaction policies.
From where do you send the orders?
This depends on the destination where it is sent to. Many of our orders are shipped from Mexico to Latin America, Europe only by EMS mail. Shipments to the United States Ship by USPS mail for domestic delivery in the US. It takes 15 to 20 days to arrive at the destination. If the traffic of orders flows, It can be the most agile and fast delivery. Some of our orders sometimes arrive in 10 days. Orders delivered with 100% security due to the fact that there is no customs problem as it is a shipment by domestic mail. When an order is delayed it is because the omega team is overworked and it takes days to process all orders.
Can you send my order in express mail like , UPS, DHL or Fedex or some private company?
At the moment we do not have this option to send orders, it is not possible because of the possible lost of orders by customs.
Can I place an order if I live in Europe?
Users residing in Italy, France, Holland, Germany or countries within the European Union can order but orders are sent only by Mexican postal mail and take a period of 20 to 40 days depending on the destination.
Do you have the option to place an order and pay when the order is received?
We do not have this option, we only send previously paid orders.
Do you have a refund policy for my money if my order does not appeal to me and is not received?
We do not make refunds, only under certain policies we can reissue your order so that you receive it only if an error was made by our staff. If your order does not reach the destination because you gave wrong the recipient's information cannot be returned.